Job Description

We are looking for a dedicated candidate to efficiently coordinate patient appointments, manage staff schedules, and ensure accurate EHR data maintenance within our healthcare team.

Job Requirements:

• Scheduling:
  • Create patient appointments that accommodate both patients and staff schedules.
  • Maintain an updated version of staff schedules to offer flexible appointment options.
  • Suggest alternative practitioners for quicker appointments when a preferred provider's schedule is full.
• Client Management:
  • Handle patient scheduling in various healthcare settings, including clinics and hospital divisions.
  • Schedule follow-up appointments and establish initial client relationships.
  • Maintain accurate records of medical providers' schedules and contact information.
  • Inform patients promptly about any changes in provider availability and reschedule appointments as needed.
• Staff Organization:
  • Organize and update staff schedules, including doctors' availability and absences.
  • Notify clients of any changes in their general practitioner's availability.
  • Manage scheduling for multiple groups or departments within a healthcare system.
• Electronic Health Record (EHR) Keeping:
  • Organize and maintain patient and staff data.
  • Ensure proper understanding and adherence to EHR principles.
  • Update and manage data files in EHR software.
  • Familiarity with the storage and retrieval of patient information for medical decision-making.
• Administrative Duties:
  • Address patient inquiries and concerns related to clinic policies and staff.
  • Document and resolve customer complaints and feedback.
  • Collect and track feedback over time, creating periodic reports for recurring issues.
  • Generate reports to monitor patient care trends and address them proactively.

Employment Status:

Full-time

Educational Qualifications:

Bachelor degree in any discipline

Experience:

1 to 3 year(s), Freshers are also encouraged to apply

The applicants should have experience in the following area(s):

Call Center, Hospital and clinic, Scheduling