Customer Service Representative

Customer Support Dhaka,Bangladesh

Job Description

We are looking for a dedicated candidate to efficiently coordinate patient appointments, manage staff schedules, and ensure accurate EHR data maintenance within our healthcare team.

Job Requirements:

  • Scheduling:
    • Create patient appointments that accommodate both patients and staff schedules.
    • Maintain an updated version of staff schedules to offer flexible appointment options.
    • Suggest alternative practitioners for quicker appointments when a preferred provider's schedule is full.
  • Client Management:
    • Handle patient scheduling in various healthcare settings, including clinics and hospital divisions.
    • Schedule follow-up appointments and establish initial client relationships.
    • Maintain accurate records of medical providers' schedules and contact information.
    • Inform patients promptly about any changes in provider availability and reschedule appointments as needed.
  • Staff Organization:
    • Organize and update staff schedules, including doctors' availability and absences.
    • Notify clients of any changes in their general practitioner's availability.
    • Manage scheduling for multiple groups or departments within a healthcare system.
  • Electronic Health Record (EHR) Keeping:
    • Organize and maintain patient and staff data.
    • Ensure proper understanding and adherence to EHR principles.
    • Update and manage data files in EHR software.
    • Familiarity with the storage and retrieval of patient information for medical decision-making.
  • Administrative Duties:
    • Address patient inquiries and concerns related to clinic policies and staff.
    • Document and resolve customer complaints and feedback.
    • Collect and track feedback over time, creating periodic reports for recurring issues.
    • Generate reports to monitor patient care trends and address them proactively.

Employment Status:


Educational Qualifications:

Bachelor degree in any discipline


1 to 3 year(s), Freshers are also encouraged to apply

The applicants should have experience in the following area(s):

Call Center, Hospital and clinic, Scheduling


Why Join Us?

With a lively, competent work environment, an inclusive work culture, and a friendly, supportive team that is always there for you, rest assured, at SJ Innovation, there is never a dull moment.

Birthday & Festival celebrations!
Wellness Sessions
Picnics/Performance-Based Trips
INC 5000 Certified
Health Insurance and Camps
Overseas Onsite Visits
Network Near & Far
Fun Activities