About the Role:

We are searching for a dynamic and enthusiastic Client Relations Associate to join our team. This pivotal role involves cultivating and sustaining robust client connections while collaborating with our global teams.

Responsibilities:

• Client Account Oversight: Supervise client accounts to ensure their contentment and loyalty.
• Team Collaboration: Serve as a bridge between clients and remote teams situated in NY, Bangladesh and India, guaranteeing seamless project implementation.
• Project Coordination: Aid in project scheduling, encompassing timeline establishment and alignment with technical units.
• Regular Communication: Furnish clients with frequent updates regarding project status, alterations, and results.
• Gathering Feedback: Accumulate and evaluate client feedback to drive ongoing enhancement.
• Issue Resolution: Proactively pinpoint and resolve client concerns, collaborating with internal departments as necessary.
• Document Management: Uphold thorough and accurate client records, comprising contracts and correspondences.
• Quality Assurance: Review deliverables before conveying them to clients, upholding superior quality standards.
• Resource Management: Assist in resource allocation based on project requisites and schedules.
• Training: Initiate orientation for new clients, delivering essential training and documentation.
• Compliance Oversight: Ensure projects adhere to company and client protocols and regulations.

Requirements:

• On-Site Commitment: Openness to working at our office premises.
• Educational Background: Ideally hold a degree in Computer Science.
• Professional Background: Previous exposure to professional environments is required or with QA or Development.
• Adaptability: Capable of flexibly collaborating across various time zones, particularly with our teams in NY, Bangladesh and India.
• Language Proficiency: Proficiency in multiple languages is a valuable asset.
• Web Technology Familiarity: Profound understanding of web technologies such as HTML, CSS, and fundamental comprehension of CMS platforms is obligatory.
• Effective Communication: Exceptional written and verbal communication aptitude.
• Team Cohesion: Proficiency in both independent and collaborative tasks.
• Problem-solving Acumen: Demonstrated analytical and inventive problem-solving proficiency.
• Project Insight: Fundamental grasp of project management tools like JIRA or Asana is advantageous.
• Client Engagement: Prior experience in client relations or customer service is a beneficial add-on.

Location:

• Dhaka, Bangladesh